changed your mind?

Refund policy

Last updated 12 November 2026

What this covers

Unserious itself is free. This policy is about Unserious Plus, the optional paid plan for a group ($4 a month or $36 a year, US dollars before tax). Plus is sold by our reseller Paddle.com, the Merchant of Record for every order, so Paddle processes all refunds.

14-day refunds

• Within 14 days of a payment, whether it's the first one or a renewal, you can ask for a full refund of that payment.
• After 14 days, payments aren't refundable, but you can cancel so you're not charged again. Plus stays on until the end of the period you paid for.
• If you were charged by mistake, charged twice, or Plus didn't work for your group because of a problem on our side, tell us whenever you notice and we'll put it right.

How to ask

• Reply to your Paddle receipt, or find the order at paddle.net and request a refund there; or
• email hello@unserious.fyi with the email you paid with and the group's name. Please don't send card details.

Refunds go back to the original payment method. Banks usually take 5–10 business days to show the money.

What happens to the group

When a payment is refunded, the subscription it paid for is cancelled and the group goes back to Free. Nothing is deleted. Memories, photos and quotes over the Free limits stay where they are; the group just can't add more past those limits, and a Plus style stays until someone changes it.

Cancelling without a refund

The person who paid can cancel any time from the group's settings, under the plan section. The group keeps Plus until the end of the current month or year, and isn't charged again.

Your legal rights

This policy adds to your rights as a consumer; it doesn't take any away. See also our terms and Paddle's buyer terms.